Q. I want to change my order. How do I do this?
A. If you are a customer that has received an e mailed verification of your order then you can make changes to your order by callling us at (800) 405-7814 M-F between 8:30 and 5:30 PST. You can also e mail orders@studioDmerchandise.com and reference your order number. You will be notified that we recieved the change, and if the delivery date needs to be changed. Generally we can accept a change order up to three business days after the order has been placed.
Q. Can I order any quantity of products?
A. Yes, you may order any quantity above the minimum quantity requirement for most of our products. On some of our products we do allow below minimum quantities to be purchased. A less than minimum charge may apply, depending on the product. Orders above the highest quantity listed will always cost less- please contact us for a quote. Expect to save more than 20% !
Q. What is the total cost of my order?
A. The total cost of your order will include the product cost and shipping, if applicatble. If you are located in California, a 9% sales tax will also be applied. If you have placed an order through our website, a confirmation will be sent to your email address which will include the order total. If you have a seller’s permit and plan to resell the items, you can send it to orders@studioDmerchandise.com and there is no sales tax for California purchases.
Q. I have a problem with my order. Who do I call to have this problem fixed?
A. We are very sorry this happened and we want to correct your problem right away. Please contact one of our Customer Service Representatives at (800) 405-7814 or email to orders@studioDmerchandise.com.
Q. How do I know how my logo will look on the product?
A. You will be sent a PDF proof mock up with your artwork for your approval before we proceed with your order. We are happy to send a free unimprinted sample of the products you select. A pre production sample can be made of your order – the cost is $45.00, and will be applied to the cost of your order when when you buy it.
Q. I placed my order online. How will I know when my order has been accepted and approved for processing?
A. After your online order is placed, you will receive a few e-mails from our company. The first e-mail is sent from our website to confirm your order was received and will include the details from your online order. A second e-mail – our “order confirmation” e-mail – will be sent confirming your order was reviewed and has been accepted for processing (usually within 1 business day of placing your order). A PDF proof of your order will be sent for approval, usually within 36 hours.
Q. How do I make sure I am sending the right logo?
A. Send a JPG, PDF, EPS or Illustrator file of your logo. If the logo is one color, we will render it into the color chosen when you made the order. If you have a specific PMS or Pantone match for your logo, we can do it – email orders@studioDmerchandise.com or call (800) 405-7814 us with your custom color.
Q. What do I do if my logo is two or more colors?
A. We can do it – it’ll cost a little more. Contact us for the price.
Due to high levels of online fraud, we reserve the right to accept or decline your online order for any reason at any time. In some cases, additional information or verification is needed before your order can be accepted. If additional verification is required, we will attempt to reach you via email or phone using the information provided with your order. If we are unsuccessful in our attempts to contact you, we may choose to refuse or cancel your order.