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    (800) 405-7814
    Home  FAQ
    Q.I want to change my order. How do I do this?

    A. If you are a customer that has received an e mailed verification of your order then you can make changes to your order by callling us at (800) 405-7814 M-F between 8:30 and 5:30 PST. You can also e mail orders@studioDmerchandise.com and reference your order number. You will be notified that we recieved the change, and if the delivery date needs to be changed. Generally we can accept a change order up to three business days after the order has been placed.
    Q.Can I order any quantity of products?  

    Yes, you may order any quantity above the minimum quantity requirement for most of our products. On some of our products we do allow below minimum quantities to be purchased. A less than minimum charge may apply, depending on the product. Orders above the highest quantity listed will always cost less- please contact us for a quote. Expect to save more than 20%  !
    Q.What is the total cost of my order?  

    The total cost of your order will include the product cost and shipping, if applicatble. If you are located in California, a 9% sales tax will also be applied. If you have placed an order through our website, a confirmation will be sent to your email address which will include the order total. If you have a seller’s permit and plan to resell the items, you can send it to orders@studioDmerchandise.com and there is no sales tax for California purchases.
    Q.I have a problem with my order. Who do I call to have this problem fixed?  

    We are very sorry this happened and we want to correct your problem right away. Please contact one of our Customer Service Representatives at (800) 405-7814 or email to orders@studioDmerchandise.com.
    Q.What do I do if my logo is two or more colors?  

    We can do it – it’ll cost a little more.  Contact us for the price.
    Q.How do I know how my logo will look on the product?  

    You will be sent a PDF proof mock up with your artwork for your approval before we proceed with your order. We are happy to send a free unimprinted sample of the products you select. A pre production sample can be made of your order – the cost is $45.00, and will be applied to the cost of your order when when you buy it.
    Q.I placed my order online. How will I know when my order has been accepted and approved for processing?  

    After your online order is placed, you will receive a few e-mails from our company. The first e-mail is sent from our website to confirm your order was received and will include the details from your online order. A second e-mail – our “order confirmation” e-mail – will be sent confirming your order was reviewed and has been accepted for processing (usually within 1 business day of placing your order). A PDF proof of your order will be sent for approval, usually within 36 hours.
    Q.How do I make sure I am sending the right logo  

    Send a JPG, PDF, EPS or Illustrator file of your logo with your order. We can print your logo any color you select even if the logo you send is not that color. We can work with pretty much any file you send. Customer service will let you know if there is an issue. If you have special instructions you can enter them into Additional Notes when you place your order or email orders@studioDmerchandise.com or call (800) 405-7814 us with your needs.